Free shipping for Aussies with orders over AUD 1500.

FQA

Frequently Asked Questions

Welcome to Quelite Jewels’ FAQ page! Here, we answer your questions about our lab-grown diamond jewelry, shipping, returns, warranties, and more. Our goal is to provide transparency and exceptional service to ensure your confidence in every purchase. Need further help? Reach out via email: quelitejewels@gmail.com or Whatsapp +852 65750132

💎 About Quelite Jewels’ Lab-Grown Diamonds
Are Quelite Jewels’ diamonds real?

Yes, our lab-grown diamonds are authentic, crafted from carbon atoms in a diamond crystal structure. Certified by authorities like GIA and IGI, they match mined diamonds in brilliance, hardness (10 on Mohs scale), and D-F color grades, ensuring timeless elegance

Unlike simulants (e.g., cubic zirconia or moissanite), which only mimic a diamond’s look, our lab-grown diamonds are true diamonds with identical chemical and physical properties. Choose Quelite Jewels for genuine sparkle without compromise.

Absolutely. Our diamonds are produced in controlled environments, free from mining’s environmental and ethical concerns. They’re traceable, conflict-free, and sustainable, aligning with our commitment to responsible luxury.

Our diamonds offer unmatched value—up to 70% less than mined diamonds—without sacrificing quality. With D-F color grades, VS clarity, and expert craftsmanship, they’re perfect for elegant, ethical jewelry.

• Affordable Luxury: As an online-only shop, we source directly from manufacturers, offering premium lab-grown diamonds at lower prices.
• Ethical Sourcing: Our conflict-free, eco-friendly diamonds align with your values.
• Elegant Designs: From classic clover necklaces to celestial drop earrings, our pieces are crafted for sophistication.
• Global Convenience: Shop anytime at QueliteJewels.com with secure worldwide shipping.
• Family-Owned: We prioritize quality and personalized care.

Yes, we provide exquisite pink, blue, and yellow lab-grown diamonds. Contact us at quelitejewels@gmail.com to customize your vibrant masterpiece.

Yes, select a loose diamond via our website’s search tool. Choose your specifications, add to cart, and check out. Most diamonds ship within 5–15 days, securely packaged.

Is shipping insured for high-value jewelry?

Yes, fully insured via USPS or DHL to protect your jewelry.

Tracking number sent via email; track on our site or carrier’s portal.

What payment methods are accepted?


Visa, MasterCard, Amex, PayPal, Apple Pay, SSL-encrypted transactions.


Yes, PCI-compliant gateways (Stripe, PayPal) protect your data.

Prices appear in your local currency (e.g., HKD for Hong Kong, AUD for Australia) based on your IP address. Contact us if you need assistance.

What is the difference between process time and delivery time?

Process time (18-25 days) is the period we take to verify payment, source your lab-grown diamond, craft custom designs, and package your order. Delivery time (typically 2–7 business days for Hong Kong/Australia) is the transit time after dispatch. Total time from order to receipt varies by location and design.

What is your return policy for lab-grown diamond jewelry?

15-day returns for unworn items in original packaging. Free return shipping for defects; contact quelitejewels@gmail.com / Whatsapp +852 65750132

Covers defects like loose diamonds or faulty clasps with free repairs/replacements.

Does Quelite Jewels offer custom jewelry?

Yes, we craft bespoke pieces, from minimalist platinum bands to intricate clover pendants. Share your vision at quelitejewels@gmail.com, and our designers will create your dream design.

Absolutely. Whether inspired by our Celestial Dewdrop Earrings or a new concept, we’ll craft your custom piece. Contact us to start.

We use discreet, unmarked packaging to ensure secrecy. Email us for personalized tips to maintain the surprise.

How do I care for my Quelite Jewels lab-grown diamonds?

• Remove jewelry before showering, applying lotion, makeup, perfume, washing dishes, or similar activities.
• Avoid wearing jewelry during exercise or at the beach.
• Lay jewelry flat when not in use to prevent tangling or scratching.
• Clasp necklaces when removing to avoid chain tangles.
• For pearl jewelry, avoid chemicals, abrasives, or solvents.
• Clean diamond jewelry with a soft toothbrush and dish soap, gently scrubbing gold and diamonds.

How does Quelite Jewels protect my data?

We safeguard your information per our Privacy Policy, with cookie details in our Cookie Policy section. We use secure systems, though online transactions carry inherent risks. Learn more at https://quelitejewels.com/privacy-policy/

How can I contact customer support?


Email: contact@quelitejewels.com, or Whatsapp https://wa.me/85265750132 Response within 24 hours.


Contact us for prompt resolution of shipping, defect, or sizing issues

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