Privacy Policy
Privacy Policy
- At Quelite Jewels (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, QueliteJewels.com (“Website”), make purchases, or interact with us. By using our Website, you consent to the practices described in this policy. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) for our Australian customers and the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong, where our business is based.
1. Information We Collect
We collect personal information to provide our products and services, including lab-grown diamond jewelry. The types of information we collect include:
1.1 Information You Provide:
• Personal Details: Name, email address, phone number, billing and shipping addresses, and payment information (e.g., credit/debit card details, PayPal, or Afterpay details) when you create an account, place an order, or contact us.
• Order Information: Details about your purchases (e.g., jewelry specifications, customization requests, or GIA/IGI certification preferences).
• Communications: Information you share when contacting us (e.g., via email, support forms, or customer service), including return requests or inquiries about faulty items.
• User Content: Reviews, photos, or feedback you submit about our products (e.g., jewelry images or testimonials).
1.2 Automatically Collected Information:
• Browsing Data: IP address, browser type, device type, operating system, and browsing behavior (e.g., pages visited, time spent, or products viewed) collected via cookies, pixels, or similar technologies.
• Analytics Data: Aggregated data on Website usage (e.g., via Google Analytics) to understand customer preferences and improve our services.
• Location Data: Approximate location based on IP address or shipping details to tailor content or calculate shipping costs. For details on our use of cookies, see our cookie policy https://www.quelitejewels.com/cookie-policy
1.3 Third-Party Information:
• Information from payment processors (e.g., PayPal or Afterpay) or shipping providers (e.g., Australia Post, DHL) to process transactions or deliver orders.
• Information from social media platforms if you interact with us via accounts like Instagram or Facebook (e.g., comments or direct messages).
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Order Processing: To process and fulfill your jewelry orders, including customization, payment processing, shipping, and providing GIA/IGI certifications.
2.2 Customer Service: To respond to inquiries, process returns (per our 7-day change-of-mind policy or Australian Consumer Law requirements), and address issues with faulty items.
2.3 Website Functionality: To personalize your experience, manage your account, and ensure the Website operates smoothly.
2.4 Marketing and Promotions: To send you promotional emails, newsletters, or offers about our lab-grown diamond jewelry (you can opt out at any time).
2.5 Analytics and Improvement: To analyze Website usage, track customer preferences, and improve our products, services, and marketing strategies.
2.6 Legal Compliance: To comply with legal obligations, such as tax reporting, customs declarations for international shipping, or responding to regulatory requests under the APPs or PDPO.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers: With trusted third parties who assist us, such as:
• Payment processors (e.g., PayPal, Afterpay) to handle transactions.
• Shipping couriers (e.g., Australia Post, DHL) to deliver orders.
• IT providers (e.g., WordPress hosting, Google Analytics) for Website functionality and analytics.
• Marketing platforms (e.g., email marketing services) for promotional communications. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
3.2 Legal Requirements: When required by law, such as to comply with court orders, tax authorities, or customs regulations (e.g., for international shipments from Hong Kong to Australia).
3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, with continued protection under this policy.
3.4 User Content: If you submit reviews or photos (e.g., of jewelry), we may display this content on our Website or social media for promotional purposes, with your consent where required.
4. International Data Transfers
As a Hong Kong-based business serving Australian customers, we may transfer your personal information across borders (e.g., from Australia to Hong Kong for order processing or returns). We ensure:
• Data is transferred securely using encrypted systems.
• Compliance with APP 8 (Cross-Border Disclosure) for Australian customers, ensuring overseas recipients (e.g., our Hong Kong team) protect your data in accordance with APPs or PDPO standards.
• For returns, customs forms may include your name and address, as required for international shipping.
5. Data Security
We implement reasonable security measures to protect your personal information, including:
• Secure Socket Layer (SSL) encryption for Website transactions.
• Secure storage of payment details via third-party processors (we do not store full card details).
• Restricted access to personal data within our organization. However, no online system is 100% secure. If a data breach occurs, we will notify affected Australian customers as required by the Notifiable Data Breaches scheme under the Privacy Act 1988.
6. Your Rights and Choices
6.1 Australian Customers (APPs): Under the Australian Privacy Principles, you have the right to:
• Access your personal information we hold (contact us to request access).
• Correct inaccurate or incomplete information (e.g., update your address via your account or by emailing us).
• Request deletion of your data, subject to legal retention requirements (e.g., tax records).
• Opt out of marketing communications (use the “unsubscribe” link in emails or contact us).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we’ve mishandled your data.
6.2 Hong Kong Customers (PDPO): You have similar rights to access, correct, or object to the use of your data under the PDPO. Contact us for details.
6.3 Cookies and Tracking: You can manage cookie preferences via your browser settings or our Website’s cookie consent tool. Disabling cookies may affect Website functionality.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
• Order and account data (e.g., name, address, purchase history) is kept for 7 years to comply with tax and consumer law requirements.
• Marketing data (e.g., email subscriptions) is retained until you unsubscribe.
• Analytics data is anonymized and retained indefinitely for business insights.
• For returns (e.g., under our 7-day change-of-mind policy or ACL faulty item claims), we retain relevant data (e.g., proof of purchase) as needed to process refunds or repairs.
8. Third-Party Links
Our Website may contain links to third-party sites (e.g., PayPal, Afterpay, or social media platforms). We are not responsible for their privacy practices. Review their policies before sharing information.
9. Children’s Privacy
Our Website and services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have such data, contact us to have it removed.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date. Continued use of the Website constitutes acceptance of the updated policy.
11. Contact Us
For questions, data access requests, or complaints, contact us at Email : contact@quelitejewels.com
• Whatsapp: https://wa.me/85265750132
• Website: https://quelitejewels.com/
Australian customers may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for privacy concerns
